Privacy Policy

Privacy Policy

At Della Store, your privacy is our priority. We are committed to protecting your personal information and ensuring a safe, secure shopping experience.

1. Information We Collect

We may collect:

  • Personal details such as your name, email address, phone number, and shipping address.

  • Payment details (processed securely via our trusted payment partners).

  • Browsing information such as IP address and device type, to improve our website’s performance.

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders.

  • Communicate order updates or respond to inquiries.

  • Improve our products, services, and user experience.

  • Send promotional offers (only if you opt in).

3. Information Protection

We use SSL encryption and secure servers to protect your data. We do not sell, rent, or share your personal information with third parties except for essential service providers (e.g., payment gateways or shipping partners).

4. Cookies

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some features may not function properly.

5. Your Rights

You can request to view, update, or delete your personal data at any time by contacting us at dellastore.egypt@gmail.com.

Return & Refund Policy

We want you to be completely satisfied with your purchase from Della Store.

1. Returns

  • You can request a return within 7 days of receiving your order.

  • Products must be unused, unopened, and in their original packaging.

  • Due to hygiene reasons, we cannot accept returns for opened cosmetics or used fragrances.

2. Return Process

To initiate a return:

  1. Contact us with your order number and reason for return.

  2. Our team will review your request and provide return instructions.

  3. Once we receive and inspect the product, we’ll process your refund or replacement.

3. Refunds

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the item is defective or sent in error.

4. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. We’ll arrange a replacement or full refund.

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